Important Reminders and Notices

The info you need to know

  1. Don’t forget: you can now also use your cellphone or tablet to register and upload your prescription.
  2. Pharmacy Direct dispenses all scheduled medication at the legislated single exit price (SEP) plus an affordable and competitive dispensing fee.
  3. For reference purposes, all correspondence, whether by fax or email should reflect your Medical Aid and/or ID number.
  4. Pharmacy Direct will confirm receipt of a fax or email that was sent to us via SMS within 24 working hours. Please follow-up if you did not receive an SMS.
  5. One of our friendly pharmacists will phone you to discuss your medication delivery with you after receipt of your prescription.
  6. Pharmacy Direct will send you an SMS when your medication is dispatched for delivery. Delivery may take 1 to 3 working days dependent on your location.
  7. A new repeatable prescription should be obtained from your doctor every six months and sent to Pharmacy Direct to ensure ongoing medication deliveries.
  8. Pharmacy Direct will remind you via SMS when we need a new repeatable prescription. Please act when you receive this SMS to ensure no interruption in your medication deliveries.
  9. Remember to pay any outstanding levies and co-payments at least 7 working days before you need your next medication delivery.
  10. Remember to notify us of any changes in your medical scheme membership or contact details. Update details here or contact us.
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