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Does Pharmacy Direct service members from all Medical Aids?

Pharmacy Direct can service most medical aid members. However, please contact your medical scheme or speak to us to confirm if we are a service provider to your medical scheme.

What are the benefits of using Pharmacy Direct?

The biggest benefit of using Pharmacy Direct is the convenient and confidential delivery of your medication to the address of your choice anywhere in South Africa. Additional benefits are our caring pharmacists who are available telephonically to assist you with any questions that you may have and our affordable and very competitive dispensing fee. Read more about us here.

How long does it take to receive my medication once I have submitted my prescription?

It usually takes 5 to 7 working days to process your application and prescription as we sometimes need to assist with medicine authorisations and intervene with doctors. Please ensure that you send us your prescription timeously.

How often must I obtain a new repeatable prescription?

By law, patients must submit a new repeatable prescription every six months in order to obtain medication.

How often will I receive medication?

In general medication is conveniently delivered to a patient on an automated 28-day cycle so there is no need to remember to place an order. However, if you would like to make changes to your medication for the following month or request an urgent re-order you can contact us for assistance.

How will I know when my medication will be delivered?

Pharmacy Direct will send you an SMS the moment that your medication is dispatched for delivery. The time needed for your delivery is dependent on your location and may take up to 3 working days.

Pharmacy Direct has not delivered my medication – why not?

Pharmacy Direct can only deliver your medication when we have a valid prescription to dispense from and if your account is up to date. Delays in medication delivery is normally the result of Pharmacy Direct not being in possession of a valid prescription or co-payments (the portion of the medicine cost that is not covered by the medical scheme) that has not been paid by the customer. Pharmacy Direct always informs customers via SMS on what is needed so that their next medicine delivery can be made timeously.

I live in a remote rural area – will you be able to deliver my medication?

Pharmacy Direct can deliver to any address nationally through our contracted network of delivery service providers. More than 75% of our deliveries are made to rural areas.

I use insulin and it needs to be kept cold – how will you deliver this to me?

Pharmacy Direct delivers all cold chain or fridge line medication in a special container and the medication is packed with frozen gel packs that is certified to keep medication at the correct temperature. We do not deliver cold chain or fridge line medication over weekends.

Does Pharmacy Direct deliver Anti-Retroviral Medicine?

Yes, you can obtain your Anti-Retroviral Medication (ARVs) through us. We deliver confidentially.

What is generic medicine?

Generic medication items contain the same active ingredient at the same strength than the originator brand. Treatment outcomes are similar as the safety, efficacy and quality of the generic medicines in South Africa is subjected to the same quality control processes as the originator brands. Generic medicines are often available at a fraction of the price of the originator brands.

I have a co-payment on my medicine – how should I pay this?

You can pay by EFT or direct deposit into our bank account. Please refer to your statement received with your medication delivery for our banking details. Please remember to use the correct reference number when making payment. Alternatively you can contact us for assistance.

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